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Your Profile

Finding Special Offers

Travel Guide

Southwest Airlines

Specials

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Help

Your Profile

Finding Special Offers

Travel Guide

Southwest Airlines

Your Profile

How do I edit my profile?

You must be logged in to edit your profile. To login look for My Travel Guide on the on the right side of the page. Once logged in you will see the link 'Profile' under your screen name. You can access and edit your profile pages through this link.

How do I change my avatar (profile photo)?

In My Travel Guide, there is a "Profile” link that you can click to edit your profile. Click on the "modify community info” section to upload a new profile photo (avatar).

I registered in the past but can't sign in.

If you have registered in the past and cannot remember your username or password, click on "Forgot Username / Password" link on the profile bar and that will prompt you to enter validation information and answer two security questions. An email will be sent to your email address on file with credentials for you to sign into the site.

I've lost my password. How do I sign in?

To reset your password, click on "Forgot Username / Password" link in My Travel Guide and that will prompt you to enter validation information and answer two security questions. Upon validation of your personal information, you will receive a reset password email with a temporary password. Follow the link included in the email and then you will be prompted to update your password.

How do I log into my profile?

All Travel Guide pages display My Travel Guide on the right of the page. To log in, you must type the correct Username and Password in the profile bar.

How do I log out of my profile?

In My Travel Guide, click the "log out" link below your screen name to log out. Your profile bar will change so that you can enter your Username and Password to log in again.

How do I create a profile?

On the right side of the page, in My Travel Guide, there is a "create account" link. Clicking this link will take you to the profile creation process.

What is the difference between a Travel Guide Profile and My Southwest Account?

The Travel Guide Profile is a separate login so you can contribute content to the Travel Guide portion of southwest.com. My Southwest Account is used to manage your travel. These are two separate entities.

Finding Special Offers

How do I find an offer or package?

Click on the "Special Offers" global navigation link at the top of the screen. On the left side of the page, you can set your maximum price for Air, Car, Hotel, Vacation Packages and Cruise deals. You also have the option to specify your origination and destination cities along with the dates you are looking to travel.

How can I purchase a special offer?

There are several ways to book travel. In the offer results, click on the link of the offer you would like to purchase, this will take you to an offer details page. On this page you can purchase your deal through the booking widgets (on-screen booking tool) or links provided on the page. Also, you can navigate to book travel using the global navigation (links located in the header that are consistently present throughout southwest.com).

Do travel offers expire?

Yes, each travel offer is only available for a certain period of time. Also, offers you may see may not reflect the current inventory in our system. Please review the Terms & Conditions for each offer.

Travel Guide

Who are the administrators?

The Administrators of Travel Guide are dedicated Employees that are experts in all subject matters relating to Southwest Airlines.

Do I have to log in to contribute reviews, comments, posts, videos, photos or trips?

Yes, you have to be a member of Travel Guide to participate in the Community.

What is a trip?

A trip is a way to share your trip in the form of posts, photos and videos. Your posts, photos and videos can be viewed and commented on by the Travel Guide members.

How do I create a trip?

You can create a trip anywhere you see the link "Add a trip". You will see this link on the "Trips" page (where you can view all your previously created trips), on your confirmation after creating your profile and on your "My Journal" page. In addition, if you are logged in, there will always be an "add" link on the profile bar on the right hand side of the page where you can also create a trip journal.

How do I add photos to a trip?

When viewing your photos in a trip, you will see the "add a photo" button under the photo tab of the trip. Click here to add a photo to the specific trip. Once you upload a photo select "done" to publish the photo to the Travel Guide.

How many photos may I upload?

There is no limit to the number of photos you upload. Photos are uploaded individually.

How can I tell that my photos have been approved?

When you upload your photo, you will see a "pending approval" message. Once approved, your photos will appear in your trip.

Can I edit a trip journal?

No, you cannot edit or delete content already published in your trip journal.

How do I access my photos?

When viewing your trip, you will automatically view your 'posts' in the trip. To access your photos and videos in the trip, you can click on their respective tabs. To view all your published photos, either click on "photos" in My Travel Guide when you are logged in or click on "All" on your "My Journal" page.

Can I attach the same photo to more than one trip journal?

Yes, you can attach the same photo to more than one trip. It is important to provide specific information in your caption. All photos are tagged to destinations, themes and attractions based on the trip details provided. Please keep in mind that you are unable to tag other members photos.

Can I send photos to friends?

Unfortunately at this time, you are unable to send photos to your friends. If your friends would like to view your photos, they can go to www.southwest.com and research the Travel Guide.

What are the best dimensions for photos?

Please reference Southwest Airlines' Posting Guidelines.

How do I rate / review a destination?

Select a destination and locate the topic (hotel, nightlife, events) under the Explore box on the left hand side of the page. Select the business and click on Rate and Review to add your comments and provide a rating.

How are the ratings determined?

Ratings are determined by other Travel Guide users on a scale of One to Five Hearts based on their experience. An overall rating will appear reflecting the number of ratings taken in to account.

If I return to a business for the second time, am I able to write another review for it?

You are not able to write multiple reviews for a business.

How long do reviews stay posted?

Once posted, reviews will always be visible to the community. However, reviews are displayed according to the most recently added.

What are the southwest forums, and how do I use them?

Southwest forums are a place for you to discuss and interact with other Travel Guide users about travel. Within the four main categories of Destinations, Activities, Themes, Flying SWA, and Help & Support, there are different forums for each category and numerous discussions within each forum. You can read discussion threads (messages that share a common subject) about a certain topic you are interested in, and if your question is not addressed in any discussions or forums, you can create a new discussion. Only administrators can create new forums and categories.

How do I report an objectionable posting?

On each posting, there is a "report this" option where you can click to report abusive or inappropriate content. Once reported, an administrator will review and deal with the posting accordingly.

Will I be notified if you change or remove a message of mine?

If the Administrator receives notification that a comment you submitted was reported, he or she will review the comment and accept or remove it based on posting guidelines. If your comment is removed, you will not receive an email notification.

How do I edit posts in Forums?

You cannot edit posts.

How do I delete posts in Forums?

You cannot delete posts.

What is the difference between Forums and a Review?

A review is a Travel Guide users personal experience (including a rating) of an business listed on Travel Guide. Forums are discussion threads where Travel Guide users can ask questions and have fellow Travelers respond.

How do I add a Comment?

You are able to add a comment to posts, trips, videos, and photos in Travel Guide. To add a comment simply locate the post, trip, video, or photo in question and add content in the provided box and select Add to publish it to Travel Guide.

What content is considered inappropriate?

Southwest Airlines reserves the right to reference posting guidelines. If your content does not meet that criteria, Southwest has the right to remove your submission. Of course, profanity, racial and ethnic slurs, and rude behavior like disparaging personal remarks won’t be tolerated or published.

How can I have my business listed?

To list your business as an option in a specific destination, please contact Southwest Airlines at (800) 435-9792 and provide the Representative with your contact information.

The contact info for my business has changed. How can I update my listing?

Please contact Southwest Airlines at (800) 435-9792 and provide the Representative with your current and new contact information.

There's a negative review for my business. Who do I contact to have it removed?

All Travel Guide content is contributed by members of our community, Travel Guide does not change or delete reviews or photos, provided they comply with our Terms and Conditions and Posting Guidelines. If you feel that a review has been linked to your business in error, please report the post.

What is your privacy policy?

Southwest Airlines' Privacy Policy

Southwest Airlines

How do I get Drink Coupons?

Contact Customer Relations or modify your My Southwest Account Preferences to accept Drink Coupons. You must be 21 years of age or older to receive these.

How do I subscribe to Southwest Click 'n Save emails?

Select Click 'n Save to subscribe to Southwest Airlines emails. You will also have the option to download DING!, deep discounts that arrive right on your desktop.