Who are the administrators?
The Administrators of Travel Guide are dedicated Southwest Airlines employees available to answer questions related to
the Travel Guide community. For any Customer Relations issues, please visit our
Customer Service page.
Do I have to log in to contribute Reviews, Comments, Posts, Videos, Photos or Trips?
Yes, you have to be a member of Travel Guide to participate in the Community.
What is a Trip?
In order to provide Travel Advice, you must first set up a Trip. Then, you can submit your Advice,
Photos and/or Videos about that Trip.
How do I create a Trip?
You can create a Trip anywhere you see the link "Add a Trip". You will see this link on the "Trips"
page (where you can view all your previously created trips), on your confirmation after creating your
profile and on your "My Content" page. In addition, if you are logged in, there will always be an "add"
link on the profile bar on the right hand side of the page to allow you to create a Trip.
How do I add photos to a Trip?
When you access a Trip, you will see the "Add Photos" button under the Photos tab of the Trip which will
allow you to add Photos to that specific Trip.
How many photos may I upload?
There is no limit to the number of photos you upload. Photos are uploaded individually.
How can I tell that my photos have been approved?
When you upload your photo, you will see a "pending approval" message. Once approved, your photos will
appear in your trip.
Can I edit my Advice in a Trip?
Yes, you can edit your Advice by clicking of the title of your Advice. Then, click the ‘Edit’ link on
the right side above the Advice.
What is the difference between Advice and a Review?
Advice is a Travel Guide user’s personal advice or recommendation about a Trip. A Review is a user’s
personal review (or rating) of a business or event.
How do I access my Photos?
When viewing your Trip, you will automatically view your 'Advice' in the Trip. To access your photos and videos
in the Trip, you can click on their respective tabs. To view all your published Photos, regardless of Trip,
either click on "Photos" in My Travel Guide account bar when you are logged in or click on "Photos" on your
"My Content" page.
Can I attach the same photo to more than one Trip?
Yes, you can attach the same Photo to more than one Trip. It is important to provide specific information in
your caption. All photos are tagged to destinations, themes and attractions based on the Trip details provided.
Please keep in mind that you are unable to tag other members Photos.
Can I send photos to friends?
Unfortunately at this time, you are unable to send Photos to your friends. If your friends would like to
view your Photos, they can go to www.southwest.com, click on Travel Guide, click on the community link
and then search for your Photos.
What are the best dimensions for photos?
Please reference Southwest Airlines' Posting Guidelines.
How do I rate / review a destination?
Select a destination and locate the topic (Hotel, Restaurant, Things To Do, etc.) under the Explore box on the left
hand side of the page. Select the business and click on Rate and Review to add your comments and/or provide
a rating.
How are the ratings determined?
Ratings are determined by other Travel Guide users on a scale of 1 - 5 based on their
experience. An overall rating will appear reflecting the number of ratings taken in to account.
If I return to a business for the second time, am I able to write another review for it?
You are not able to write multiple reviews for a business.
How long do reviews stay posted?
Once posted, reviews will always be visible to the community. However, reviews are displayed according to the
most recently added.
What are Conversations, and how do I use them?
Conversations are a place for you to discuss and interact with other Travel Guide users about travel.
There are three main categories of Conversations (Destinations, Activities and Themes). You can read
and reply to Conversations that other have created or you can create a new Conversation.
How do I report an objectionable posting?
On each posting, there is a "report this" option where you can click to report abusive or inappropriate
content. Once reported, an administrator will review and deal with the posting accordingly.
Will I be notified if you change or remove a message of mine?
If the Administrator receives notification that a comment you submitted was reported, he or she will
review the comment and accept or remove it based on posting guidelines. If your comment is removed, you
will not receive an email notification.
How do I edit my Conversations?
You cannot edit Conversations.
How do I delete Conversations?
You cannot delete Conversations.
How do I add a Comment?
You can add a comment to Advice, Photos or Videos of other Travel Guide users. To add a comment simply
locate the Advice, Photo or Video in question and add content in the provided box and select
‘Add’ to publish it to Travel Guide.
What content is considered inappropriate?
Please refer to posting
guidelines. If your content does not meet that criteria, Southwest has the right to remove your
submission. Of course, profanity, racial and ethnic slurs,
and rude behavior like disparaging personal remarks won’t be tolerated or published.
How can I have my business listed?
To list your business as an option in a specific destination, please contact Southwest Airlines at (800)
435-9792 and provide the Representative with your new and current contact information.
The contact info for my business has changed. How can I update my listing?
Please contact Southwest Airlines at (800) 435-9792 and provide the Representative with your current and new
contact information.
There's a negative review for my business. Who do I contact to have it removed?
All Travel Guide content is contributed by members of our community, Travel Guide does not change or delete
Reviews or Photos, provided they comply with our Terms and Conditions and Posting Guidelines. If you feel that a review has been
linked to your business in error, please report the post.
